This qualification aims to equip the learner with the skills, knowledge and understanding required to develop in an entry level customer service role.
Learners will cover:
Knowledge and understanding relating to the qualification:
- Know the importance of customer service
- Know the factors affecting customer service
- Know how to work in a customer service role
- Know how to refer customer queries and problems to others
- Know how to communicate in a customer service role
- Know employees’ rights and employers’ expectations
Skills relating to the qualification:
- Be able to communicate with customers
- Be able to work with others in a business environment
- Be able to gather and record details from customers who raise problems
- Be able to refer details of customers’ problems to colleagues
Accreditation
CIMSPA Endorsement points: Level 1 qualifications carry no CPD points