One of the UK’s leading health and fitness specific awarding organisations. Click here to find out more.
We offer a wide range of health, fitness and wellbeing qualifications, from introductory to advanced levels. Click here to view information on all YMCA Awards qualifications.
You will receive your results from the centre where you took your assessment. Please contact the centre directly for all results enquiries.
Your centre will send your certificates. Please contact your centre directly for all certification enquiries.
In the first instance, appeals should made through the centre where the assessment was taken. Click here to access the appropriate appeals procedure.
Making an appeal
The YMCA Awards Result Enquiry Service
The Result Enquiry Service includes a re-check of all clerical procedures which lead to the issue of a result. Checks are carried out to ensure that:
1. All parts of the theory assessment have been marked
2. The totaling of marks is correct
3. The recording of marks is correct
4. There has been no unforeseen error owing to YMCA Awards' electronic marking system
5. Reasonable assessment adjustments have been applied, where applicable
6. Special consideration has been applied, where applicable
7. A review of marking takes place by a member of the Products and Services team
As a result of the checks that are carried out, candidates’ marks can go up or down.
We aim to carry out this service within 21 working days of acknowledging the request. Please note that this service is not available for internally assessed practical assessment and coursework.
YMCA Awards aims to facilitate open access for students who are eligible for reasonable adjustment and/or special consideration in assessments, whilst ensuring that the assessment of skills, knowledge, understanding and competence is not compromised. Click here to view YMCA Awards' full procedures for reasonable adjustments and special considerations.
In the event that a complaint relates to the centre at which you studied, you will firstly need to exhaust their complaints procedure. Only after the centre's complaints procedure has been exhausted would you be able to escalate it to YMCA Awards.
For more information about complaints click here to view YMCA Awards' Complaints Policy.
On 1 June 2015, Central YMCA Qualification (CYQ) changed its brand name to YMCA Awards. All certificates issued after this date will have the YMCA Awards branding.
No. It's not necessary for you to change your certificate. Your certificate is still completely valid and your achievements will still be recognised by prospective employers and learning providers in any recruitment or selection process.
There is no need to replace your certificate.
We can provide replacement certificates, for instance if a certificate has been lost, and we charge a fee for this service. If you feel strongly that you would like a new certificate with the new YMCA Awards branding you can apply for a certificate re-issue.
We are reducing the fee for replacement certificates by 50% up until 1 December 2015.
Contact our customer service team via email if you would like to order a replacement certificate.
In the first instance, you should discuss this with your college, centre or training provider.
It is important that you make sure that you receive one of our official certificates when you complete your course, otherwise you may find it difficult progressing onto higher level learning opportunities or employment in the future.
Our certificates contain security measures such as a hologram and a heat spot. If you suspect that you have not received an official certificate and you think that you should have done, please contact our customer services team via email.
Our market research revealed that most learners and education providers were already calling us 'YMCA' and that is how we are known throughout the industry.
We think that changing the name will make it clearer to employers that your certificate is from one of the most trusted and respected brands in the sector.
In the first instance you should get in touch with your education provider. This is the college, training provider or other institution that is delivering your course. If you are no longer in training or need additional advice, please contact a member of our customer services team via email.