YMCA Awards Customer Charter

YMCA Awards is one of the leading awarding organisations for health, fitness and wellbeing qualifications.

YMCA Awards' vision, as part of the wider Central YMCA charity, is to achieve happy, healthy and more fulfilled lives.  As a UK regulated awarding organisation, YMCA Awards creates, provides and promotes learning opportunities with a diverse and dynamic suite of qualifications, creative resources and high quality services. The following core values are reflected in YMCA Awards’ interaction with, and the service it provides for its wide range of customers:

  • inclusive – by empowering individuals to achieve their full potential
  • pioneering – by providing qualifications that make a difference
  • professional – by being a brand that people can trust

YMCA Awards prides itself on a team that embeds these values in its daily interaction with its customers and will offer:

  • an efficient and timely approvals service
  • friendly, helpful and responsive customer support
  • experienced, supportive and professional external quality assurance activity
  • business development advice that will support and help achieve every customer’s business objectives
  • technical guidance to support delivery, assessment and internal quality assurance activity

YMCA Awards is committed to:

  • developing highly-regarded, fit-for-purpose qualifications, resources and assessments that meet the needs of the health, fitness and wellbeing sector
  • responding to queries within 24 hours (Monday to Friday)
  • meeting its published turnaround times and service level agreements
  • offering face-to-face and online training support
  • providing modern and interactive information systems

YMCA Awards is an ISO accredited organisation and is dedicated to providing a service that reflects the ISO 9001 quality standards.