I have completed my course and assessment, but the certificate I have received is not from CYQ or YMCA Awards. Why?

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In the first instance, you should discuss this with your college, centre or training provider.

It is important that you make sure that you receive one of our official certificates when you complete your course, otherwise you may find it difficult progressing onto higher level learning opportunities or employment in the future.

Our certificates contain security measures such as a hologram and a heat spot. If you suspect that you have not received an official certificate and you think that you should have done, please contact our customer services team via email