Certificate in Customer Service
The aim of this qualification is to provide learners with the knowledge required to ensure customer satisfaction with a product or service before, during and after its purchase.
Learners will cover:
Mandatory units (Learners must complete both units to achieve 13 credits) | Credit | GLH |
Delivery of effective customer service | 6 | 50 |
Supporting the customer service environment | 7 | 65 |
- REPs CPD points: 16
- coursework
Qualification fee | |
Certificate in customer service | £70 |
Unit fees | |
Delivery of effective customer service | £15 |
Supporting the customer service environment | £15 |
Print resources | |
Syllabus | £5 |
Learner Assessment Record | £5 |
Available for free download for YMCA Awards approved centres:
|
- Level 2 Certificate in Leisure Operations
- Level 3 Certificate in Leisure Management
- Level 2 NVQ Certificate in Customer Service
Withdrawal of Level 2 Certificate in Leisure Operations 600/5211/9
Posted: 12 April 2013
Following its replacement by the CYQ Level 2 Certificate in Leisure Operations 600/8280/X, CYQ is officially announcing the withdrawal of the following qualification from the QCF:
Qualification title: CYQ Level 2 Certificate in Leisure Operations
Qualification number: 600/5211/9
Operational end date: 30 Jun 2013
Certification end date: 30 Jun 2015
Level 2 Award in Delivering Chair-Based Exercise (QCF)
Posted: 12 April 2013
CYQ is now offering an alternative pathway for the delivery of Chair-Based Exercise. The new rule of combination (ROC) allows the learner to select both ‘additional’ (optional) units to gain the skills and knowledge to plan and deliver chair-based exercise to both frailer older adults and disabled adults.
Sports Massage training day
Posted: 12 April 2013
We are pleased to announce that we will be holding a training day for centres wishing to deliver the CYQ Level 3 Certificate in Sports Massage (Soft Tissue Therapy). It will cover:
Smart Assessor ePortfolios
Posted: 12 April 2013
We would like to remind all CYQ centres that Smart Assessor, a cutting-edge ePortfolio system, is now being used to manage all learners undertaking Assessing and Internal Quality Assurance training through CYQ Professional Development.
If you would like to upskill a member of staff through CYQ Professional Development, visit the Training section of the website to find out more about course dates and formats and how to book.
New resources now available
Posted: 12 April 2013
The following resources are now available to order in print or download from the CYQ website:
City and County of Swansea Employment Training
City and County of Swansea Employment Training
Jubilee Court, Fforestfach, Swansea SA5 4HB
Tel: 01792 482 600
Web: www.employmenttraining.co.uk
YMCA Awards qualifications offered:
Level 1
- Award in Fitness and Physical Activity
- Award in Lifestyle Management
Level 2
Level 3 Sports Massage
Overview - assessment guidance
This training day is designed to support centres wishing to deliver YMCA Awards Level 3 Diploma in Sports Massage Therapy, including guidelines for delivery and standardisation of assessment practice.
Delegates will cover:
YMCA Level 2 Certificate in Leisure Operations
This qualification is designed to provide learners with the knowledge and skills required to pursue a career in the Active Leisure Sector. It replaces the earlier Certificate in Leisure Operations (600/5211/9), with the exclusion of Emergency first aid skills and the addition of optional units in pool lifeguarding and providing a reception service.
Knowledge and understanding relating to the qualification:
Mandatory units (Learners must complete all units to achieve 13 credits) | Credits | GLH |
Understanding the Active Leisure and Learning Sector | 2 | 15 |
Understanding Employments Rights and Responsibilities | 2 | 15 |
Customer Care and Diversity in Active Leisure | 2 | 11 |
Health, Safety, Security and Welfare in Active Leisure | 4 | 30 |
Developing Self in An Active Leisure Job Role | 1 | 5 |
Teamwork in Active Leisure | 2 | 11 |
Optional units (Learners must achieve a minimum of 5 credits from the Optional units) | Credits | GLH |
Pool lifeguarding | 5 | 40 |
Handling and Maintaining Equipment in Active Leisure | 3 | 14 |
Cleaning in Active Leisure | 1 | 7 |
Swimming pool water testing | 1 | 4 |
Understanding how to sell services and products to customers in active leisure | 4 | 20 |
Know how to provide an active leisure facility reception service | 2 | 18 |
- oral examination
- written examination
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- YMCA Level 2 NVQ Certificate in Active Leisure, Leisure and Learning and Well-being Operational Services
- YMCA Level 2 NVQ Certificate in Activity Leadership
- YMCA Level 2 Certificate in Fitness Instructing
- YMCA Level 3 Certificate in Leisure Management
- YMCA Level 3 NVQ Diploma in Leisure Management
Level 4 Preparing to Teach in the Lifelong Learning Sector
Develop the skills you need to deliver training in a wide range of settings. This qualification will prepare you for teaching in the Lifelong Learning Sector.
Structure |
Unit: Roles, responsibilities and relationships in lifelong learning |