Certificate in Customer Service

The aim of this qualification is to provide learners with the knowledge required to ensure customer satisfaction with a product or service before, during and after its purchase.

Learners will cover:

Structure: 

Mandatory units

(Learners must complete both units to achieve 13 credits)

CreditGLH
Delivery of effective customer service650
Supporting the customer service environment765
Accreditation: 

REPs 20 point CPD logo

  • REPs CPD points: 16
Prerequisites: 

Learner prerequisites

  • None

Staff approval requirements

Assessment: 
  • coursework
Fees and resources: 
Qualification fee
Certificate in customer service£70
Unit fees
Delivery of effective customer service£15
Supporting the customer service environment£15

 

Print resources
Syllabus£5
Learner Assessment Record£5

Available for free download for YMCA Awards approved centres:

  • Syllabus
  • Learner Assessment Record

 

 

Progression routes: 
  • Level 2 Certificate in Leisure Operations
  • Level 3 Certificate in Leisure Management
  • Level 2 NVQ Certificate in Customer Service
Qualifications: 

Withdrawal of Level 2 Certificate in Leisure Operations 600/5211/9

Following its replacement by the CYQ Level 2 Certificate in Leisure Operations 600/8280/X, CYQ is officially announcing the withdrawal of the following qualification from the QCF:

Qualification title: CYQ Level 2 Certificate in Leisure Operations
Qualification number: 600/5211/9
Operational end date: 30 Jun 2013
Certification end date: 30 Jun 2015

Noticeboard: 

Level 2 Award in Delivering Chair-Based Exercise (QCF)

CYQ is now offering an alternative pathway for the delivery of Chair-Based Exercise. The new rule of combination (ROC) allows the learner to select both ‘additional’ (optional) units to gain the skills and knowledge to plan and deliver chair-based exercise to both frailer older adults and disabled adults.

More information.

Noticeboard: 

Smart Assessor ePortfolios

We would like to remind all CYQ centres that Smart Assessor, a cutting-edge ePortfolio system, is now being used to manage all learners undertaking Assessing and Internal Quality Assurance training through CYQ Professional Development.

If you would like to upskill a member of staff through CYQ Professional Development, visit the Training section of the website to find out more about course dates and formats and how to book.

Noticeboard: 

Level 3 Sports Massage

Overview - assessment guidance

This training day is designed to support centres wishing to deliver YMCA Awards Level 3 Diploma in Sports Massage Therapy, including guidelines for delivery and standardisation of assessment practice.

Delegates will cover:

YMCA Level 2 Certificate in Leisure Operations

This qualification is designed to provide learners with the knowledge and skills required to pursue a career in the Active Leisure Sector. It replaces the earlier Certificate in Leisure Operations (600/5211/9), with the exclusion of Emergency first aid skills and the addition of optional units in pool lifeguarding and providing a reception service. 

Knowledge and understanding relating to the qualification:

Structure: 

Mandatory units

(Learners must complete all units to achieve 13 credits)

Credits GLH
Understanding the Active Leisure and Learning Sector215
Understanding Employments Rights and Responsibilities215
Customer Care and Diversity in Active Leisure211
Health, Safety, Security and Welfare in Active Leisure430
Developing Self in An Active Leisure Job Role15
Teamwork in Active Leisure211

Optional units

(Learners must achieve a minimum of 5 credits from the Optional units)

Credits GLH
Pool lifeguarding540
Handling and Maintaining Equipment in Active Leisure314
Cleaning in Active Leisure17
Swimming pool water testing14
Understanding how to sell services and products to customers in active leisure420
Know how to provide an active leisure facility reception service218
Accreditation: 

Prerequisites: 

Learner prerequisites

  • None

Staff approval requirements

 

Assessment: 
  • oral examination
  • written examination
Fees and resources: 

Our fair and transparent pricing policy makes it simple for you to understand what you pay.

Visit our fees page to see our qualification and resource prices.

 

Print resources
resources icon

Available for free download for YMCA Awards approved centres:

  • Syllabus
  • Learner Assessment Record

 

Progression routes: 
  • YMCA Level 2 NVQ Certificate in Active Leisure, Leisure and Learning and Well-being Operational Services
  • YMCA Level 2 NVQ Certificate in Activity Leadership 
  • YMCA Level 2 Certificate in Fitness Instructing
  • YMCA Level 3 Certificate in Leisure Management
  • YMCA Level 3 NVQ Diploma in Leisure Management
Qualifications: 

Level 4 Preparing to Teach in the Lifelong Learning Sector

Develop the skills you need to deliver training in a wide range of settings. This qualification will prepare you for teaching in the Lifelong Learning Sector.

Structure

Unit: Roles, responsibilities and relationships in lifelong learning
Unit: Understanding inclusive learning and teaching in lifelong learning
Unit: Using inclusive learning and teaching approaches in lifelong learning
Unit: Understanding the principles and practices of assessment

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