Links
[1] https://www.ymcaawards.co.uk/qualifications/level-1-qcf/certificate-in-customer-service
[2] https://register.ofqual.gov.uk/Detail/Index/34182?category=qualifications&query=ymca%20certificate%20in%20customer%20service
[3] https://www.ymcaawards.co.uk/sites/ymcaawards.co.uk/files/qualification-spec/ymcaawards-l1-certificate-in-customer-service-qual-spec.pdf
[4] https://www.ymcaawards.co.uk/sites/ymcaawards.co.uk/files/tutor_assessor_and_iqa_requirements_0.pdf
[5] https://www.ymcaawards.co.uk/centres/fees