Certificate in Leisure Operations
This qualification is suitable for learners who want to pursue a career in the active leisure sector.
Learners will cover:
Structure:
Mandatory units (Learners must complete all units to achieve 18 credits) | Credits | GLH |
| Understanding the Active Leisure and Learning Sector | 2 | 15 |
| Understanding Employments Rights and Responsibilities | 2 | 15 |
| Customer Care and Diversity in Active Leisure | 2 | 11 |
| Health, Safety, Security and Welfare in Active Leisure | 4 | 30 |
| Developing Self in An Active Leisure Job Role | 1 | 5 |
| Cleaning in Active Leisure | 1 | 7 |
| Handling and Maintaining Equipment in Active Leisure | 3 | 14 |
| Teamwork in Active Leisure | 2 | 11 |
| Emergency First Aid Skills | 1 | 10 |
Accreditation:
- none
Prerequisites:
Learner prerequisites
- None
Staff prerequisites and approval requirements
All Tutors, Assessors, Internal Quality Assurers must posses:
A discipline specific qualification at or above the level being taught, with industry experience
(For some qualifications a bachelor's degree in health related exercise combined with practical application within the fitness industry will be considered)
Requirements for Tutors
- Bachelor in Education (BeD)
- Qualified teacher status (QTS)
- Post Graduate Certificate in Education (PGCE)
- Certificate in Education (Cert Ed)
- City & Guilds Further and Adult Education Teaching Certificate
- Preparing to Teach in the Lifelong Learning Sector (PTLLS)
- Certificate in Teaching in the Lifelong Learning Sector (CTLLS)
- Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
- SVQ Learning and Development
- Level 3/4 Award in Education & Training
Requirements for Assessors
- Level 3 Award in Assessing Vocational Achievement (QCF)
- Level 3 Certificate in Assessing Vocational Achievement (QCF)
- SVQ Learning and Development Unit 9D/9DI
- Level 3 Assessing in the Active Leisure Sector
- A1
- D32/D33
Requirements for Internal Quality Assurers
- Level 4 Award in the Internal Quality Assurance of Processes and Practice
- Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice
- SVQ Learning and Development Unit 11
- V1
- D34
- Level 3 Internally Verifying in the Active Leisure Sector
Assessment:
- coursework
- portfolio of evidence
- practical demonstration/assignment
- presentation
Fees and resources:
| Qualification fee | |
| Level 2 Certificate in Leisure Operations | £70 |
Individual unit certificates are available at £15 each.
| Print resources | |
| Syllabus | £10 |
| Learner Assessment Record | £10 |
Print resources | |
 | Available for free download for CYQ approved centres:
|
Progression routes:
- Level 2 NVQ Certificate in Active Leisure, Leisure and Learning and Well-being Operational Services
- Level 2 NVQ Certificate in Customer Care
- Level 2 NVQ Certificate in Activity Leadership
- Level 3 Certificate in Leisure Management
- Level 3 NVQ Diploma in Leisure Management
Qualifications:
NVQ Certificate in Customer Service
Please note this qualification has now been withdrawn
This qualification will give the learner the skills and knowledge required to progress their career in a customer service role.
Learners will cover:
The learner will cover a range of different subjects which they will encounter in a customer service environment.
Structure:
Mandatory units (Learners must complete both units to achieve 8 credits) | Credits | GLH |
| Communicate using the customer service language L1 | 4 | 30 |
| Follow the rule to deliver customer service L2 | 4 | 30 |
Optional units (Learners must achieve 20 credits from the Optional units - a minimum of 11 credits must be at Level 2) | Credits | GLH |
| Impression and image | ||
| Adapt your behaviour to give a good customer service impression L1 | 5 | 33 |
| Maintain a positive and customer-friendly attitude L1 | 5 | 33 |
| Deal with incoming telephone calls from customers L2 | 5 | 33 |
| Process information about customers L2 | 5 | 33 |
| Live up to the customer service promise L2 | 6 | 40 |
| Give customers a positive impression of yourself and your organisation L2 | 5 | 33 |
| Go the extra mile in customer service L2 | 6 | 40 |
| Deal with customers face to face L2 | 5 | 33 |
| Make telephone calls to customers L2 | 6 | 40 |
| Communicate effectively with customers L2 | 5 | 33 |
| Make customer service personal L2 | 6 | 40 |
| Promote additional services or products to customers L2 | 6 | 40 |
| Use Customer Service as a competitive tool L3 | 8 | 53 |
| Organise the promotion of additional services or products to customers L3 | 7 | 47 |
| Build a customer service knowledge set L3 | 7 | 47 |
| Deal with customers in writing or electronically L3 | 6 | 40 |
| Delivery | ||
| Do your job in a customer friendly way L1 | 5 | 33 |
| Deliver reliable customer service L2 | 5 | 33 |
| Deliver customer service on your customer's premises L2 | 5 | 33 |
| Recognise diversity when delivering customer service L2 | 5 | 33 |
| Deal with customers across a language divide L2 | 8 | 53 |
| Use questioning techniques when delivering customer service L2 | 4 | 27 |
| Deal with customers using bespoke software L2 | 5 | 33 |
| Maintain customer service through effective handover L2 | 4 | 27 |
| Organise the delivery of reliable customer service L3 | 6 | 40 |
| Deliver customer service using service partnerships L3 | 6 | 40 |
| Improve the customer relationship L3 | 7 | 47 |
| Handling problems | ||
| Recognise and deal with customer queries, requests and problems L1 | 5 | 33 |
| Take details of customer service problems L1 | 4 | 27 |
| Resolve customer service problems L2 | 6 | 40 |
| Deliver customer service to difficult customers L2 | 6 | 40 |
| Apply risk assessment to customer service L3 | 10 | 67 |
| Process customer service complaints L3 | 6 | 40 |
| Monitor and solve customer service problem L3 | 6 | 40 |
| Development and improvements | ||
| Develop customer relationships L2 | 6 | 40 |
| Support customer service improvements L2 | 5 | 33 |
| Develop personal performance through delivering customer service L2 | 6 | 40 |
| Buddy a colleague to develop their customer service skills L2 | 5 | 33 |
| Develop your own customer service skills through self-study L2 | 6 | 40 |
| Support customers using self-service technology L2 | 5 | 33 |
| Support customers using on-line customer services L2 | 5 | 33 |
| Work with others to improve customer service L3 | 8 | 53 |
| Promote continuous improvement L3 | 7 | 47 |
| Develop your own and others’ customer service skills L3 | 8 | 53 |
| Lead a team to improve customer service L3 | 7 | 47 |
| Gather, analyse and interpret customer feedback L3 | 10 | 67 |
| Monitor the quality of customer service transactions L3 | 7 | 47 |
Accreditation:
- REPs CPD points: 16
Prerequisites:
Learner prerequisites
- None, however, learners require access to clients and the appropriate facilities within a work environment
Assessment:
- coursework
- portfolio of evidence
Fees and resources:
| Qualification fee | |
| NVQ Certificate in Customer Services | £45 |
| Individual unit certificates are available at £15 each. | |
| Print resources | |
| Print resources for this qualification are currently under development. |
Progression routes:
- Level 3 NVQ Diploma in Leisure Management
Qualifications:
Diploma in Health, Fitness and Exercise Instruction
This qualification is aimed at learners who want to work in the Health and Fitness Industry.
Learners will cover
Structure:
| Mandatory units | Credits | GLH |
| Principles of exercise, fitness and health | 4 | 28 |
| Understanding the Employing Organisation | 2 | 15 |
| Anatomy and physiology for exercise | 6 | 41 |
| Understanding Employment Rights and Responsibilities | 2 | 15 |
| Know how to support clients who take part in exercise and physical activity | 2 | 13 |
| Health, safety and welfare in a fitness environment | 2 | 16 |
| Understanding the Active Leisure and Learning Sector | 2 | 15 |
| Healthy Eating in Personal Development | 2 | 20 |
| Developing self | 2 | 20 |
| Principles of Customer Service | 8 | 60 |
| Instructing Circuit Training | 5 | 34 |
| Group Teaching Skills | 2 | 16 |
| Optional units | Credits | GLH |
| The learner must complete one pairing within the same context from group MP1 | ||
| Group Exercise to Music | ||
| Planning group exercise to music sessions | 4 | 24 |
| Instructing group exercise to music sessions | 6 | 37 |
| Gym-based Exercise | ||
| Planning gym-based exercise | 4 | 23 |
| Instructing gym-based exercise | 6 | 37 |
| The learner must complete one pairing within the same context from group MP2 | ||
| Instructing Children | ||
| Planning health related exercise and physical activity for children | 3 | 23 |
| Instructing health related exercise and physical activity for children | 6 | 36 |
| Water-based Exercise | ||
| Planning water-based exercise | 5 | 26 |
| Instructing water-based exercise | 6 | 38 |
| The learner must complete one unit from optional group 1 or both units from optional group 2 | ||
| Optional Group 1 - The learner must complete one unit from this group | ||
| Instructing Studio Resistance Training | 2 | 16 |
| Instructing Step Exercise to Music | 2 | 15 |
| Group Indoor Cycling | 2 | 16 |
| Optional Group 2 - The learner must complete both units within this group | ||
| Plan and prepare a walking session | 2 | 10 |
| Lead a walking session | 2 | 16 |
Accreditation:
- REPs points: TBC
- Level of entry onto REPs: TBC
Prerequisites:
- none
Assessment:
- coursework
- practical examination
- multiple choice examination
- worksheets
- presentation
Fees and resources:
| Qualification fee | |
| Diploma in Health, Fitness and Exercise Instruction | £80 |
| Unit fees | |
| Principles of exercise, fitness and health | £15 |
| Understanding the Employing Organisation | £15 |
| Anatomy and physiology for exercise | £15 |
| Understanding Employment Rights and Responsibilities | £15 |
| Know how to support clients who take part in exercise and physical activity | £15 |
| Health, safety and welfare in a fitness environment | £15 |
| Understanding the Active Leisure and Learning Sector | £15 |
| Healthy Eating in Personal Development | £15 |
| Developing self | £15 |
| Principles of Customer Service | £15 |
| Instructing Circuit Training | £15 |
| Group Teaching Skills | £15 |
| Planning group exercise to music sessions | £15 |
| Instructing group exercise to music sessions | £15 |
| Planning gym-based exercise | £15 |
| Instructing gym-based exercise | £15 |
| Planning health related exercise and physical activity for children | £15 |
| Instructing health related exercise and physical activity for children | £15 |
| Planning water-based exercise | £15 |
| Instructing water-based exercise | £15 |
| Instructing Studio Resistance Training | £15 |
| Instructing Step Exercise to Music | £15 |
| Group Indoor Cycling | £15 |
| Plan and prepare a walking session | £15 |
| Lead a walking session | £15 |
| Print resources | |
| Syllabus | £5 |
| Manual | £20 |
| Learner Assessment Record | £15 |
 | Available for free download for CYQ approved centres:
|
Progression routes:
- Level 3 Certificate in Personal Training (learners must hold Level 2 Certificate in Gym-based Exercise)
- Level 3 Diploma in Exercise Referral for Specified Controlled Certificate in Personal Training
- Level 3 Award in Programming and Supervising Exercise with Disabled Clients
- Level 3 Diploma in Teaching Yoga
- Level 3 Diploma in Teaching Pilates
Qualifications:
Award in Group Indoor Cycling
This qualification is aimed at individuals wishing to design and deliver safe and effective group indoor cycling sessions.
Learners will cover:
Structure:
Mandatory units (Learners must complete all units to achieve 4 credits) | Credits | GLH |
| Group Teaching Skills | 2 | 16 |
| Instructing Group Indoor Cycling | 2 | 16 |
Accreditation:
- REPs CPD points: 16
Prerequisites:
Learner prerequisites
- CYQ recommends a pre-requisite qualification of Level 2 Certificate in Fitness Instructing (QCF) or any qualification within the Physical Activity Advisor category on REPs, for example Level 2 Certificate in Fitness Walking. This qualification does not provide entry to REPs.
Staff prerequisites and approval requirements
All Tutors, Assessors, Internal Quality Assurers must posses:
A discipline specific qualification at or above the level being taught, with industry experience
(For some qualifications a bachelor's degree in health related exercise combined with practical application within the fitness industry will be considered)
Requirements for Tutors
- Bachelor in Education (BeD)
- Qualified teacher status (QTS)
- Post Graduate Certificate in Education (PGCE)
- Certificate in Education (Cert Ed)
- City & Guilds Further and Adult Education Teaching Certificate
- Preparing to Teach in the Lifelong Learning Sector (PTLLS)
- Certificate in Teaching in the Lifelong Learning Sector (CTLLS)
- Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
- SVQ Learning and Development
- Level 3/4 Award in Education & Training
Requirements for Assessors
- Level 3 Award in Assessing Vocational Achievement (QCF)
- Level 3 Certificate in Assessing Vocational Achievement (QCF)
- SVQ Learning and Development Unit 9D/9DI
- A1
- D32/D33
Requirements for Internal Quality Assurers
- Level 4 Award in the Internal Quality Assurance of Processes and Practice
- Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice
- SVQ Learning and Development Unit 11
- V1
- D34
- Level 3 Internally Verifying in the Active Leisure Sector
Assessment:
- coursework
- practical examination
Fees and resources:
| Qualification fee | |
| Award in Group Indoor Cycling | £30 |
| Unit fees | |
| Group Teaching Skills | £15 |
| Instructing Group Indoor Cycling | £15 |
| Print resources | |
| Syllabus | £5 |
| Learner Assessment Record | £5 |
| Available for free download for CYQ approved centres:
|
Progression routes:
- Level 2 Award in Circuit Training
- Level 2 Award in Studio Resistance Training
Qualifications:
Award in Circuit Training
This qualification is aimed at individuals wishing to design and deliver safe and effective circuit training sessions.
Learners will cover:
Structure:
Mandatory units (Learners must complete both units to achieve 7 credits) | Credit | GLH |
| Group Teaching Skills | 2 | 16 |
| Instructing Circuit Training | 5 | 34 |
Accreditation:
- REPs CPD points: 16
Prerequisites:
- CYQ recommend a pre-requisite qualification of Level 2 Certificate in Fitness Instructing (QCF) or any qualification within the Physical Activity Advisor category on REPs, for example Level 2 Certificate in Fitness Walking. This qualification does not provide entry to REPs.
Staff prerequisites and approval requirements
All Tutors, Assessors, Internal Quality Assurers must posses:
A discipline specific qualification at or above the level being taught, with industry experience
(For some qualifications a bachelor's degree in health related exercise combined with practical application within the fitness industry will be considered)
Requirements for Tutors
- Bachelor in Education (BeD)
- Qualified teacher status (QTS)
- Post Graduate Certificate in Education (PGCE)
- Certificate in Education (Cert Ed)
- City & Guilds Further and Adult Education Teaching Certificate
- Preparing to Teach in the Lifelong Learning Sector (PTLLS)
- Certificate in Teaching in the Lifelong Learning Sector (CTLLS)
- Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
- SVQ Learning and Development
- Level 3/4 Award in Education & Training
Requirements for Assessors
- Level 3 Award in Assessing Vocational Achievement (QCF)
- Level 3 Certificate in Assessing Vocational Achievement (QCF)
- SVQ Learning and Development Unit 9D/9DI
- A1
- D32/D33
Requirements for Internal Quality Assurers
- Level 4 Award in the Internal Quality Assurance of Processes and Practice
- Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice
- SVQ Learning and Development Unit 11
- V1
- D34
- Level 3 Internally Verifying in the Active Leisure Sector
Assessment:
- coursework
- practical examination
Fees and resources:
| Qualification fee | |
| Award in Circuit Training | £30 |
| Unit fees | |
| Group Teaching Skills | £15 |
| Instructing Circuit Training | £15 |
| Print resources | |
| Syllabus | £5 |
| Learner Assessment Record | £5 |
| Manual (black and white) | £5 |
| Available for free download for CYQ approved centres:
|
Progression routes:
- Level 2 Award in Group Indoor Cycling
- Level 2 Award in Studio Resistance Training
Qualifications: