The aim of this qualification is to provide learners with the knowledge required to ensure customer satisfaction with a product or service before, during and after its purchase.
Learners will cover:
- principles of customer service
- how customer needs and expectations are formed and how to meet them
- principles of responding to customers’ problems or complaints
- practical skills required to deliver effective customer service
- how to communicate effectively with customers
- how to improve customer service and develop self
- interpersonal and team working skills required in the customer service environment
- legislation which supports the customer service process