Centre FAQs

Click here to view a summary of YMCA Awards customer service provision.

Send via recorded delivery to:

YMCA Awards, 112 Great Russell Street, London WC1B 3NQ

Photocopy completed answer papers and destroy them once you receive the result sheet.

Inform YMCA Awards of the assessment date and paper version and we will send out a replacement.

Submit a replacement certificate request form (available from the password protected centre area).

Complete a centre contact update form (available from the password protected centre area). 

Requests are required a minimum of five working days prior to the assessment. Papers are allocated up to a maximum of 15 working days prior to the exam. Your centre should inform YMCA Awards of the number of candidates, assessment date, type of theory paper and previously allocated papers for any re-sits.

It takes approximately six weeks from initial enquiry to becoming a fully approved YMCA Awards centre, dependent on you providing all the required information for us to review.