I have received my qualification certificate but it not from CYQ or YMCA Awards. Why?

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I have completed my course and assessment, but the certificate I have received is not from CYQ or YMCA Awards. Why?

In the first instance, you should discuss this with your college, centre or training provider.

It is important that you make sure that you receive one of our official certificates when you complete your course, otherwise you may find it difficult progressing onto higher level learning opportunities or employment in the future.

I have a CYQ certificate, can I replace it for a YMCA Awards version?

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There is no need to replace your certificate. 

We can provide replacement certificates, for instance if a certificate has been lost, and we charge a fee for this service. If you feel strongly that you would like a new certificate with the new YMCA Awards branding you can apply for a certificate re-issue. 

Why have I received a certificate from 'YMCA Awards' instead of CYQ?

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I registered on a CYQ qualification but I have received a certificate from 'YMCA Awards' with a similar qualification title. Why?

On 1 June 2015, Central YMCA Qualification (CYQ) changed its brand name to YMCA Awards. All certificates issued after this date will have the YMCA Awards branding.

What is the assessment policy for candidates with an individual need?

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What is the assessment policy for candidates with an individual need?

YMCA Awards aims to facilitate open access for students who are eligible for reasonable adjustment and/or special consideration in assessments, whilst ensuring that the assessment of skills, knowledge, understanding and competence is not compromised. Click here to view YMCA Awards' full procedures for reasonable adjustments and special considerations.

How do I appeal against my assessment result?

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How do I appeal against my assessment result?

In the first instance, appeals should made through the centre where the assessment was taken. Click here to view a copy of the candidate appeals procedure.

The YMCA Awards Result Enquiry Service

The Result Enquiry Service includes a re-check of all clerical procedures which lead to the issue of a result. Checks are carried out to ensure that:

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