In the first instance you should get in touch with your education provider. This is the college, training provider or other institution that is delivering your course. If you are no longer in training or need additional advice, please contact a member of our customer services team via email.
Our market research revealed that most learners and education providers were already calling us 'YMCA' and that is how we are known throughout the industry.
We think that changing the name will make it clearer to employers that your certificate is from one of the most trusted and respected brands in the sector.
I have completed my course and assessment, but the certificate I have received is not from CYQ or YMCA Awards. Why?
In the first instance, you should discuss this with your college, centre or training provider.
It is important that you make sure that you receive one of our official certificates when you complete your course, otherwise you may find it difficult progressing onto higher level learning opportunities or employment in the future.
There is no need to replace your certificate.
We can provide replacement certificates, for instance if a certificate has been lost, and we charge a fee for this service. If you feel strongly that you would like a new certificate with the new YMCA Awards branding you can apply for a certificate re-issue.
No. It's not necessary for you to change your certificate. Your certificate is still completely valid and your achievements will still be recognised by prospective employers and learning providers in any recruitment or selection process.
I registered on a CYQ qualification but I have received a certificate from 'YMCA Awards' with a similar qualification title. Why?
On 1 June 2015, Central YMCA Qualification (CYQ) changed its brand name to YMCA Awards. All certificates issued after this date will have the YMCA Awards branding.
What is the assessment policy for candidates with an individual need?
YMCA Awards aims to facilitate open access for students who are eligible for reasonable adjustment and/or special consideration in assessments, whilst ensuring that the assessment of skills, knowledge, understanding and competence is not compromised. Click here to view YMCA Awards' full procedures for reasonable adjustments and special considerations.
How do I appeal against my assessment result?
In the first instance, appeals should made through the centre where the assessment was taken. Click here to view a copy of the candidate appeals procedure.
The YMCA Awards Result Enquiry Service
The Result Enquiry Service includes a re-check of all clerical procedures which lead to the issue of a result. Checks are carried out to ensure that:
How do I get my certificates?
Your centre will send your certificates. Please contact your centre directly for all certification enquiries.
How do I find out about my assessment results?
You will receive your results from the centre where you took your assessment. Please contact the centre directly for all results enquiries.