YMCA Level 2 Award in Understanding Stewarding at Spectator Events
This qualification is aimed at learners that are looking to start a career in stewarding at spectator events and want to gain the knowledge you need to find your first job in the industry.
To achieve the YMCA Level 2 Award in Understanding Stewarding at Spectator Events, learners must achieve 5 credits from the mandatory units.
Mandatory units
| Level | Credit |
How stewards prepare for spectator events | 2 | 1 |
How stewards control the entry, exit and movement of spectators at events | 2 | 2 |
How to respond to injuries, illnesses and other emergencies in active leisure and learning | 2 | 1 |
How stewards monitor crowds and deal with potential crowd problems | 2 | 1 |
There are no formal entry requirements for candidates undertaking these qualifications.
Tutor, assessor and IQA approval requirements
To make sure you meet the most up-to-date requirements please see the YMCA Awards staff approval
requirement document. This can be found on our website: www.ymcaawards.co.uk/centres/centre-guidance.
-Workbook
Individual workbooks for each unit that contain externally set internally assessed multiple choice questions are
available for this qualification. For further information or to order a workbook please email the relevant details
to: awards.support@ymca.co.uk
Test 1
Unit: How to respond to injuries, illnesses and other emergencies in active leisure and learning
Number of questions: 25
Duration: 45 minutes
Test 2
Unit: How stewards control the entry, exit and movement of spectators at events
Number of questions: 26
Duration: 45 minutes
Test 3
Unit: How stewards prepare for spectator events
Number of questions: 15
Duration: 30 minutes
Test 4
Unit: How stewards monitor crowds and respond to potential crowd problems at spectator events
Number of questions: 14
Duration: 30 minutes
-Portfolio of evidence
A typical portfolio of evidence could include:
- evidence index
- assessor observation – completed observational checklists and related action plans
- witness testimony
- candidate’s proof of work
- worksheets
- assignments/projects/reports/presentations
- record of professional discussion
- record of oral and written questioning
- candidate and peer reports
- Recognition of Prior Learning (RPL).
- summary of achievement
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
On completion of these qualifications candidates may progress into employment or to the following
qualifications:
- YMCA Level 2 NVQ in Spectator Safety
- YMCA Level 2 Award in Employment Awareness in Active Leisure and Learning
- YMCA Level 3 NVQ Leisure Management
YMCA Level 2 Award in Working with Participants with Disabilities in Sport and Active Leisure
This qualification is aimed at those who work/wish to work with disabled participants within the Sport and Active Leisure industry. This qualification is specifically designed to enhance individual skills and knowledge, providing confidence to provide an inclusive environment when delivering sporting activities, and ultimately improving the performance of disabled athletes.
Knowledge and understanding relating to the qualification:
To achieve the YMCA Level 2 Award in Working with Participants with Disabilities in Sport and Active Leisure, learners
must achieve 7 credits from the mandatory unit
Mandatory units
| Level | Credit |
Working with participants with disabilities in sport and active leisure | 2 | 7 |
There are no formal entry requirements for candidates undertaking these qualifications.
Tutor, assessor and IQA approval requirements
To make sure you meet the most up-to-date requirements please see the YMCA Awards staff approval
requirement document. This can be found on our website: www.ymcaawards.co.uk/centres/centre-guidance.
-Portfolio of Evidence
A typical portfolio of evidence could contain:
- evidence index
- assessor observation – completed observational checklists and related action plans
- witness testimony
- candidate’s proof of work
- worksheets
- assignments/projects/reports/presentations
- record of professional discussion
- record of oral and written questioning
- candidate and peer reports
- Recognition of Prior Learning (RPL)
- summary of achievement
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
On completion of these qualifications candidates may progress into employment or to the following
qualifications:
- YMCA Level 2 NVQ in Activity Leadership
- YMCA Level 2 NVQ in Instructing Exercise and Fitness
- YMCA Level 3 NVQ in Instructing Exercise and Fitness
- YMCA Level 3 NVQ in Leisure Management
Progression routes through to Spectator Safety qualifications
- YMCA Level 2/3 Award, Certificate and Diploma in Sport
- YMCA Level 2/3 Award, Certificate and Diploma in Increasing Participation in Sport and Active Leisure in Community Settings
YMCA Level 2 NVQ Certificate in Spectator Safety
The aim of this qualification is to develop the knowledge and skills required for learners who already work, or want to work, in stewarding, spectator events, security and volunteering.
- Portfolio of evidence
- Practical demonstration
Download the SkillsActive Evidence Requirements and Assessment Guidance.
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- YMCA Level 3 NVQ Certificate in Spectator Safety
- YMCA Level 4 NVQ Diploma in Spectator Safety Management
YMCA Level 2 Award in Instructing Suspended Movement Training Sessions
Mandatory units | Credits | GLH |
Planning suspended movement training sessions | 1 | 5 |
Instructing suspended movement training sessions | 1 | 5 |
- Portfolio of evidence
- Project/assignment
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- Progression for Level 2 fitness instructors and Level 3 personal trainers wishing to further their knowledge and skills and gain valuable Continuing Professional Development (CPD)
- Level 3 Pilates qualifications
- Level 3/4 Sports Massage Therapy qualifications
YMCA Level 2 Award in Instructing Kettlebell Training Sessions
Mandatory units | Credits | GLH |
Planning kettlebell training sessions | 1 | 8 |
Instructing kettlebell training sessions | 2 | 8 |
Level 2 Fitness Instructor or equivalent
Staff approval requirements
- Portfolio of evidence
- Project/assignment
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- Progression for Level 2 fitness instructors and level 3 personal trainers wishing to further their knowledge and skills and gain valuable Continuing Professional Development (CPD)
- Level 3 Pilates qualifications
- Level 3/4 Sports Massage Therapy qualifications
YMCA Level 2 Diploma in Customer Service
This qualification equips learners with the essential skills, knowledge and understanding to embark on or further a career in a customer service environment.
Learners will cover:
Knowledge and understanding relating to the qualification:
Mandatory Units | Credits | GLH |
Deliver customer service | 5 | 27 |
Understand customers | 2 | 17 |
Principles of customer service | 4 | 34 |
Understand employer organisations | 4 | 40 |
Manage personal performance development | 4 | 18 |
Optional Group 1 | ||
Communicate verbally with customers | 3 | 14 |
Communicate with customers in writing | 3 | 20 |
Optional Group 2 | ||
Deal with incoming telephone calls from customers | 3 | 16 |
Make telephone calls to customers | 3 | 16 |
Promote additional products and/or services to customers | 2 | 14 |
Process information about customers | 3 | 14 |
Exceed customer expectations | 3 | 15 |
Deliver customer service whilst working on customer's premises | 4 | 20 |
Carry out customer service handovers | 3 | 15 |
Resolve customer service problems | 5 | 22 |
Deliver customer service to challenging customers | 3 | 16 |
Develop customer relationships | 3 | 18 |
Support customer service improvements | 3 | 12 |
Support customers through real-time online customer service | 3 | 15 |
Support customers using self-service equipment | 3 | 18 |
Use social media to deliver customer service | 3 | 18 |
Provide post-transaction customer service | 5 | 22 |
Resolve customers' complaints | 4 | 22 |
Gather, analyse and interpret customer feedback | 5 | 24 |
Optional Group 3 | ||
Health and safety procedures in the workplace | 2 | 16 |
Manage diary systems | 2 | 12 |
Provide reception services | 3 | 15 |
Contribute to the organisation of an event | 3 | 23 |
Buddy a colleague to develop their skills | 3 | 19 |
Employee rights and responsibilities | 2 | 16 |
Develop working relationships with colleagues | 3 | 19 |
Principles of equality and diversity in the workplace | 2 | 10 |
Processing sales orders | 2 | 17 |
Meeting customers' after sales needs | 3 | 14 |
Handling objections and closing sales | 3 | 22 |
Deal with incidents trough a contact centre | 7 | 40 |
Carry out direct sales activities in a contact centre | 5 | 15 |
Negotiate in a business environment | 4 | 18 |
Bespoke software | 3 | 20 |
Learner prerequisites
- None
- Coursework
- Portfolio of evidence
- Practical demonstration/assignment
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- No specific relevant or related qualifications at level or above.
YMCA Level 2 Award in Instructing Circuit Training Sessions
Mandatory units | Credits | GLH |
Planning group circuit training sessions | 4 | 24 |
Instructing group circuit training sessions | 6 | 37 |
Learner prerequistes
Learners need to have achieved all of the following pre-requisite units:
- A/600/9017 - Principles of exercise, fitness and health
- H/600/9013 - Anatomy and physiology for exercise
- M/600/9015 - Know how to support clients who take part in exercise and physical activity
- T/600/9016 - Health, safety and welfare in a fitness environment
- Coursework
- Practical examination
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- YMCA Level 3 Diploma in Personal Training (Gym-Based Exercise)
- YMCA Level 2 Award in Studio Resistance Training
YMCA Level 2 Certificate in Instructing Group Indoor Cycling Sessions
Mandatory units | Credits | GLH |
Anatomy and physiology for exercise | 6 | 41 |
Health, safety and welfare in a fitness environment | 2 | 16 |
Principles of exercise, fitness and health | 4 | 28 |
Know how to support clients who take part in exercise and physical activity | 2 | 13 |
Planning group indoor cycling sessions | 3 | 16 |
Instructing group indoor cycling sessions | 2 | 22 |
- MCT theory paper
- Portfolio of evidence
- Practical demonstration/assignment
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
YMCA Level 3 Certificate in Personal Training
YMCA Level 2 Award in Instructing Group Indoor Cycling Sessions
This qualification is aimed at individuals wishing to design and deliver safe and effective group indoor cycling sessions.
Mandatory units (Learners must complete all units to achieve 6 credits) | Credits | GLH |
Planning group indoor cycling sessions | 3 | 16 |
Instructing group indoor cycling sessions | 3 | 22 |
Learner prerequisites
- YMCA Awards recommends a prerequisite qualification of Level 2 Certificate in Fitness Instructing or any qualification within the Physical Activity Advisor category on REPs, for example Level 2 Certificate in Fitness Walking. This qualification does not provide entry to REPs.
- portfolio of evidence
- practical demonstration/assignment
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- YMCA Awards Level 2 Certificate in Fitness Instructing (Gym-Based Exercise)
- YMCA Awards Level 2 Certificate in Fitness Instructing (Exercise to Music)
- YMCA Awards Level 2 Certificate in Fitness Instructing (Exercise & Physical Activity for Children)
- YMCA Awards Level 2 Certificate in Fitness Instructing (Water-Based Exercise)
YMCA Level 2 Certificate in Instructing Circuit Training Sessions
Mandatory units (Learners must complete all units to achieve 24 credits) | Credits | GLH |
Principles of exercise, fitness and health | 4 | 28 |
Anatomy and physiology for exercise | 6 | 41 |
Know how to support clients who take part in exercise and physical activity | 2 | 13 |
Health, safety and welfare in a fitness environment | 2 | 16 |
Planning group circuit training sessions | 4 | 24 |
Instructing group circuit training sessions | 6 | 37 |
- coursework
- practical examination
- multiple choice examination
Our fair and transparent pricing policy makes it simple for you to understand what you pay.
Visit our fees page to see our qualification and resource prices.
Print resources | |
Available for free download for YMCA Awards approved centres:
|
- YMCA Level 2 Award in Group Indoor Cycling
- YMCA Level 2 Award in Studio Resistance Training
- YMCA Level 2 Award in Community Activation
- YMCA Level 3 Diploma in Personal Training (Gym-Based Exercise)