This page provides information on how to get in touch with us and details of our customer service commitment to our centres.

Our team are available to answer calls and emails 08:30 - 17:30 Monday to Friday (excluding bank holidays in England).

We also provide limited email support on Saturdays between 09:00 and 15:00 (excluding those immediately preceding bank holidays in England).

Phone +44 (0)20 3574 4793

Find us at YMCA Awards, 112 Great Russell Street, London WC1B 3NQ

YMCA Awards is an awarding organisation and doesn’t deliver training courses. Courses are run by our approved training providers.

Find your nearest YMCA Awards centre

If you’re currently studying towards a YMCA Awards qualification and have a question or complaint, you will need to speak to your training provider first. They will get in touch with us if they’re unable to provide you with an answer.

Information for learners studying a YMCA Awards qualification at a training provider that has ceased trading