• YMCA Level 3 Certificate in Leadership, Management and Customer Service in Sport and Active Leisure (603/4856/2)

    The aim of this qualification is to provide the individual with the knowledge and skills in Leadership, Management and Customer Service required when working within the Sport and Active Leisure Sector

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    YMCA Level 3 Certificate in Leadership, Management and Customer Service in Sport and Active Leisure

    Qualifications Type

    Occupational Entry

    | What does this mean?

    X

    Occupational qualifications provide the knowledge and skills to meet industry minimum standards of deployment for a particular role. This can support learners in getting their first job within the sector, or add additional roles to their existing scope of practice.

    Qualification Number (QN)

    603/4856/2

    Qualification size

    GLH: 94 / TQT: 140

    | What does this mean?

    X

    Total Qualification Time (TQT)

    This is an estimate of the total amount of time, measured in hours that a learner would reasonably need to be able to show the level of achievement necessary for the award of a qualification.

    Total Qualification Time is made up of the following two elements:

    The number of hours which an awarding organisation has assigned to a qualification for guided learning (see below)
    An estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training – including assessment – which takes place as directed by (but not under the immediate guidance or supervision of) a lecturer, supervisor, tutor or other appropriate provider of education or training.

    Guided Learning Hours (GLH)

    This is:

    Face to face delivery (learning delivered by a lecturer, supervisor, tutor or other appropriate member of the training team)
    eLearning with a lecturer, teacher or tutor present/available in real-time (the learner and tutor can be either remote or in the same physical place during eLearning)
    Invigilated assessment (external tests sat under controlled or open-book conditions)
    Internal assessment carried out by the learner with a lecturer, teacher or tutor present/available in real time (the learner and tutor can be either remote or in the same physical place during assessment).

    This is not unsupervised learning such as:

    eLearning that the learner carries out unsupervised and with no real time support from a lecturer, teacher or tutor
    Assessment internally carried out by the learner without a lecturer, teacher or tutor present/available in real time (for example, completing a Learner Assessment Record (LAR) at home)
    Any additional further study, revision and training activities that the learner does unsupervised to support their learning.

    Availability

    Operational start date: 31 July 2019

    Operational end date:

    Certification end date:

    Entry Requirements

    None

    Assessments

    Worksheets
    Assignments/projects/reports/presentations

    Overview

    The aim of this qualification is to provide the individual with the knowledge and skills in Leadership, Management and Customer Service required when working within the Sport and Active Leisure Sector.

    Qualification details

    To achieve the YMCA Level 3 Certificate in Leadership, Management and Customer Service in Sport and Active Leisure (603/4856/2), learners need to achieve 3 mandatory units:

    UnitLevelCredits
    Promoting customer care in active leisure (K/503/0774)33
    Customer service in sport and active leisure industry (T/615/7411)33
    Principles of leadership and management (F/506/2596)38

    Learners will complete the following assessment tasks to achieve this qualification:

    Worksheets
    Assignments/projects/reports/presentations

    This qualification can lead to further training at the same and/or higher levels in a range of qualifications. For example:

    Level 4 qualifications in Business Administration and Management

    UniteLearning available?Manual available?
    Promoting customer care in active leisure (K/503/0774)❌❌
    Customer service in sport and active leisure industry (T/615/7411)❌❌
    Principles of leadership and management (F/506/2596)❌❌

    For more information on resource and resource bundle pricing.

    Visit our Fees page

    Benefits of YMCA Awards endorsement

    Realise extra value from existing, non-regulated training programmes

    Evidence high standards of teaching, resources and support

    Learn from our experts to reach your ongoing development ambitions

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